Accessibility
Costco's Commitment
Costco is committed to ensuring its websites and mobile applications are accessible to individuals with disabilities. Costco has adopted the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA as its website accessibility standard. Costco will ensure that all new websites, website content, and mobile apps within its control conform to the WCAG.
Some of the accessibility features you will find on Costco's websites and mobile apps are:
- Appropriate site structure.
- Proper text equivalents for images.
- Suitable labels on forms and input fields.
- Keyboard navigation access.
- Captioning for videos.
- Correct color contrast ratios.
How’s your online experience?
At Costco, we want to create an inclusive experience for all our members. Whether you find any parts of our website or mobile app challenging to use due to a disability or love how easy it is to shop with us using assistive technology, we invite you to share your experience through our Digital Accessibility Feedback form.
The Digital Accessibility Feedback form is submitted anonymously through a third-party provider; do not share your personal or contact information. We will review all feedback to help improve your online Accessibility experience. If you need assistance completing a task on Costco.com or the Costco Mobile App, please contact us.
How to contact us
If you need assistance using our website or mobile app because of a disability, you can call us at 1-800-955-2292. For more ways to contact us and details such as our hours of operation, you can visit Costco Customer Service.